Nortinia AI Assistant — Embeddable AI assistant for websites, webshops and admin UIs

Where it embeds

One app — every surface you have

You buy one Nortinia AI Assistant instance and the same intelligence answers across every customer touchpoint. Consistent voice, central knowledge base, single admin.

Webshop

Product recommendations, cart assistant, sizing advice, order status. Shopify, WooCommerce, MedusaJS, custom — one <script> tag and you're live.

Website

Lead qualification on marketing pages, knowledge-base search, contact assistant. WordPress, Webflow, Next.js, plain HTML — runs everywhere.

Admin / internal

An assistant for your team — query your own data. CRM, ERP, BI dashboard, custom internal tools — embeddable components plus API calls.

Mobile app

Native iOS / Android SDK or WebView. Push notifications, voice input, offline cache. One backend, many clients.

How it works

3 steps — live in production

Set-up in hours, not weeks. Tuned to your data, wearing your brand.

1
Embed
A single <script> tag on your site, an npm package in your frontend, or a REST call from your backend. SDKs: JS, React, iOS, Android. CSP-friendly, iframe-sandboxed variant available.

2
Train
Upload your knowledge base (PDF, website crawl, database connector, API binding) — the built-in RAG indexes it. Set the tone, the CTAs, the tools. Done in hours.

3
Go live
The console shows every conversation, every tool call, every cost. A/B test prompts. Version, rollback. Per-tenant feature flags.

AI app or chatbot — what is Nortinia?

Nortinia AI Assistant is more than a chatbot. The category matters because most teams need both the breadth of an embeddable app and the conversational surface of a chatbot.

Chatbot side

Conversational chat UI

Yes — we ship a polished AI chatbot. Webshop, website, customer service. Multilingual, escalation, mobile-friendly.

Embeddable AI chatbot for the website
Customer service chat with escalation
Webshop AI assistant with product recommendations
10 languages, multi-turn conversation

AI app side

Full AI app surface

An AI app — not just a chat. Tool execution, internal data queries, API access, audit trail. Embeds into admin UIs and internal systems.

Tool execution: invoice, project, approval
API-first: REST + WebSocket + Webhook
RAG over your own documents
Multi-tenant, self-hosted option

Capabilities

AI app — not a chatbot

More than an answer machine. Executes actions, calls integrations, composes results.

Own intelligence module

Built-in LLM orchestrator (8 providers — OpenAI, Anthropic, Google, on-prem). RAG with vector search, tool calling, multi-step reasoning.

API-first

REST endpoint for every operation. WebSocket token streaming. Webhook callbacks on completed conversations. Callable from any backend, any language.

Embeddable components

Floating chat widget, inline panel, full-screen mode, voice input, file upload. Themeable (CSS variables), responsive, accessible (WCAG 2.1).

Multi-tenant by default

One instance, unlimited customers / brands. Tenant-scoped isolation, separate knowledge base, separate look, separate quota. PostgreSQL Row-Level Security.

Tool execution

The assistant doesn't just talk — it acts. SQL queries, REST calls, calendar bookings, payment kickoffs, email sends. Whitelisted tools, full audit trail.

Real-time streaming

Token-by-token responses, live tool progress. The user sees the assistant "think" — context, lookup, result. Stop button anytime.

Your data — never leaks

Self-hosted option (your own K8s cluster), EU-region SaaS, or on-prem. Automatic PII masking, AES-256-GCM encryption, GDPR-compliant retention.

Configurable agents

Domain-specific agents (sales, support, HR, technical) with their own system prompt and toolset. No-code — wire them up in the admin UI.

Use cases

Real-world examples

A handful of concrete scenarios where Nortinia AI Assistant gets productive in hours.

WEBSHOP

AI shopping assistant

"I'm looking for a birthday gift for a 6-year-old boy under €40" — the assistant searches the catalog tree, filters by size and price, and returns 3 recommendations. +18% conversion in the first month (mediaorigo case).

WEBSITE

Lead qualification

On marketing pages it answers visitor questions instantly — and qualifies the lead in parallel (company size, need, budget) and books a slot for sales. +40% sales meetings.

ADMIN

Internal data assistant

"What was April revenue on the Sefag tenant?" — SQL query, report generation, Excel export. "Book a meeting with Norbi" — calendar API. Action-driven assistant.

MOBILE

Voice-driven customer support

Inside the mobile app it answers via voice — call-center-grade assistance 24/7, in half a dozen languages. Human operators only see the escalated 8%.

INTERNAL TOOLS

Knowledge-base assistant

Confluence, Notion, SharePoint, Google Drive crawl — colleagues query company knowledge. "How do I write a consulting proposal?" — relevant templates and examples in context.

B2B INTEGRATION

Partner API

Embedded inside ERP, CRM, helpdesk — webhook events processed automatically, customer queries get human-grade replies, escalation paths built in.

Integration

Fits into what you already use

You don't have to throw away anything. We move into your webshop, your website and your internal systems — in hours, not weeks.

Shows up anywhere

Webshop, website, admin or mobile app — one drop-in
Your branding, your logo, your tone of voice
Hungarian and English UI out of the box, 10+ more on request
Desktop, mobile, voice input — accessible by default
Ready-made starter kits for the common surfaces

Talks to the systems you already have

Connects to your webshop, ERP and CRM
Wires up any internal system — within hours
Reacts to events: new order, new lead, churn
Real-time answers — the user never waits
Modern API with thorough documentation for your developer

Knows what you know

Shopify, WooCommerce, MedusaJS webshops
Salesforce, HubSpot customer management
Confluence, Notion, SharePoint knowledge bases
Your own database — any technology
Your own documents — PDFs or website crawl

Lives where you need it

Nortinia cloud (EU region, turnkey service)
Your own servers — if data must stay in-house
Hybrid: UI in the cloud, intelligence on-prem
Deployable into bank-, hospital- or government-grade locked-down environments
GDPR-ready by default

Pricing

Plans (EUR / month)

One pricing axis: monthly conversations. Frontend, integrations, intelligence module — all included. 20% off with annual commitment.

Starter

One surface, simple use case

€299/ mo

5,000 conversations / month
1 surface (webshop OR website OR admin)
JS + React SDK
Email support
EU SaaS hosting

4M tokens / mo · €0.022 / 1k tokens overage

Get started

Recommended

Professional

Multiple surfaces, team-wide use

€899/ mo

30,000 conversations / month
Unlimited surfaces + multi-tenant
All SDKs + Mobile
Webhook + workflow automation
Priority email + Slack support
Custom branding

35M tokens / mo · €0.016 / 1k tokens overage

Try it

Enterprise

Self-host, on-prem, SLA

Custom

Unlimited conversations
On-premise or your own K8s
Custom LLM provider (your model)
Dedicated environment, BYO key
24/7 SLA, customer success
Audit + compliance pack (NIS2, ISO 27001)

Let's talk

Security

Security, tenant isolation, GDPR

Built for the most sensitive industries: data isolation, AES-256-GCM encryption, audit trail, on-premise option.

Tenant isolation

Every customer engagement is strictly scoped — "no naked query" principle.

AES-256-GCM

Sensitive fields (API keys, integration credentials) encrypted at rest.

Audit trail

Every AI decision logged: prompt, model, context, output. Reviewable.

GDPR / data export

Data export and deletion APIs, on-premise or own-VPC option for full data residency.

Nortinia consulting

Serious AI chat deployment? — AI Chat Concierge consulting package

Knowledge base, RAG tuning, customer service workflow. The Nortinia consulting team owns your chat rollout end-to-end — embed, training, measurement.

AI Chat Concierge →

Frequently asked questions

AI chatbot + AI app — common questions

Is Nortinia AI Assistant a chatbot or an AI app?

Both. The chatbot is the conversational surface on the webshop / website / customer service. The AI app is the wider runtime — tool execution, API integrations, RAG over your own documents, multi-tenant. The same engine powers both.

How does the chatbot learn from my own knowledge base?

Upload your URLs, PDFs, Markdown or connect Notion / Confluence / SharePoint. The engine indexes content (semantic + keyword), retrieves on every question and grounds the answer with citations.

What is tool execution?

The AI not only answers — it acts. Invoice, project kickoff, approval round, ERP query. Every action gated by permissions and human approval (configurable), audit-trailed.

Can it run on-premise?

Yes. SaaS, managed cloud or on-premise / own VPC. Open-source models (Llama, Mistral) supported for full data residency.

Which surfaces does it embed into?

Website (WordPress, Webflow, Next.js, vanilla HTML), webshop (Shopify, WooCommerce, MedusaJS), admin UI (custom React/Vue), mobile (SDK). One <script> tag or native component.

Contact

Write to us, call, or request a quote.

Reply within 1 business day. Questions, quote requests, integration scoping — we read every message.

Our offices

Nortinia Ltd. — Nortinia Kft.

Dublin
Nortinia Ltd. (parent)
Inniscarra, Main Street, Rathcoole, Dublin, Ireland
Budapest
Nortinia Kft. (Hungarian subsidiary)
1125 Budapest, Városkúti út 17/B., Hungary

Monday to Friday — 9:00–17:00 CET

Press

For press inquiries email press@nortinia.com. Logos, team photos, and executive bios available on request.

press@nortinia.com

Company info

Parent company	Nortinia Ltd. — Inniscarra, Main Street, Rathcoole, Dublin, Ireland
Parent company registration	CR 1486743
Hungarian subsidiary	Nortinia Kft. — 1125 Budapest, Városkúti út 17/B.
Hungarian registration	01-09-390508
Hungarian tax number	22958451-2-43
Bank (HU)	CIB Bank Zrt.
Bank (international)	Revolut Bank UAB
IBAN (Revolut)	LT71 3250 0806 5228 7121
SWIFT / BIC (Revolut)	REVOLT21
General email	info@nortinia.com
Finance email	account@nortinia.com
Legal / GDPR	info@nortinia.hu