AI customer service chatbot — more than a FAQ search.
Nortinia AI customer service answers from your knowledge base (FAQ, manuals, product data), understands context, supports multi-turn conversations, and escalates when needed.
The human agent receives a context-rich handoff to Nortinia AI Call Center or any omnichannel agent workspace. Everything is audit-trailed and measurable.
What an AI customer service chatbot offers
RAG over knowledge base
FAQ, manuals, products, order data — from your own documents.
Escalation
Slack, email, omnichannel agent — with context, conversation history.
Multilingual
HU, EN, DE, PL, ES, FR, IT, CS, SK, RO — automatic language detection.
Measurable
GA4 events: conversion, deflection rate, escalation rate, CSAT.
Customer service AI rollout
Knowledge base import
FAQ, manuals, products, past tickets — bulk import.
Escalation chain
Slack/email/omnichannel + agent workspace setup.
Two-week pilot
Two weeks to measure deflection rate and CSAT.
Scale
More channels, more languages, ticket system integration.
AI customer service — questions
How many customer questions can be automated?
Typically 60-80% — the rest escalates. The exact number depends on knowledge base quality and the question mix.
How does it connect to the existing ticket system?
API integration with Zendesk, Freshdesk, Intercom, HubSpot and custom systems. Webhook + REST.
What do we see about CSAT?
Built-in CSAT at the end of the conversation; escalation rate, deflection rate, average resolution time — live dashboard.
Multi-channel support?
Web chat, email, WhatsApp, Slack — Nortinia AI Call Center integration for the voice channel.
Demo: with your own knowledge base and questions.
30-minute workshop, ROI estimate, concrete rollout plan at the end.